Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nurnazar.com.

If the return is due to our error (wrong item, defective, or damaged product), we will provide a prepaid return shipping label at no cost.

For all other returns, the cost of return shipping will be the customer's responsibility and may be deducted from the refund where applicable.

You can always contact us for any return question at info@nurnazar.com. 

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery and include photographs of the product, packaging, and shipping label, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the shipping carrier if you believe your package was stolen. 

Incorrect Address Policy

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address may incur additional shipping charges before being resent.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Cancellation Policy

Orders may be cancelled before they have been processed for shipment. Once an order has shipped, it cannot be cancelled and must follow our return policy.

 

Exchanges

We currently do not offer direct exchanges. To receive another size or item, please return the original product and place a new order. 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, items must be unused, unwashed, free from stains, odors, pet hair, smoke, damage, or signs of wear, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

This right does not apply to products excluded under applicable consumer protection laws, including personalized products and sealed hygiene items once opened.

Refunds

Refunds may be reduced if the item is returned used, damaged, missing parts, missing accessories, or without its original packaging. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once we receive your returned item, inspection typically takes 2–5 business days. Approved refunds will be issued to your original payment method within 5–10 business days after your return has been inspected. Depending on your financial institution, it may take additional time for the funds to appear in your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nurnazar.com.

 

Contact Section

If you have any questions about returns or refunds, please contact us at:

Email: info@nurnazar.com